Privacy Policy

At Lashra Fashion, we are committed to protecting your privacy and handling your personal data in a transparent and secure way.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.lashra.com, create an account, place an order, contact us, or sign up to receive marketing from us.

1. Who We Are

Lashra Fashion is operated by ISHA 1981 LTD.

Registered address:
Unit 7A Ground Floor
Trafalgar Business Park
Manchester M8 9TZ
England

Email: cs@lashra.com

For the purposes of UK data protection law, we are the data controller of your personal data.

2. What Information We Collect

We may collect and process the following personal data:

  • Identity information such as your name.
  • Contact information such as your email address, telephone number, billing address, and delivery address.
  • Account information such as your login details and account preferences if you create an account with us.
  • Order information such as products ordered, order history, payments, refunds, and delivery details.
  • Communications such as messages you send to us by email, contact form, social media, live chat, or telephone.
  • Technical information such as IP address, browser type, device information, time zone, and how you use our website.
  • Marketing preferences such as whether you would like to receive promotional emails from us.

We do not ask you to provide more personal information than is reasonably necessary for the relevant purpose.

3. How We Collect Your Information

We collect personal information:

  • when you place an order;
  • when you create an account;
  • when you subscribe to our newsletter or marketing emails;
  • when you contact us with an enquiry or customer service request;
  • when you browse our website; and
  • through cookies and similar technologies, where permitted.

4. How We Use Your Personal Information

We use your personal data for the following purposes:

  • to process and fulfil your orders;
  • to take payment and arrange delivery;
  • to manage returns, refunds, exchanges, and customer service enquiries;
  • to create and manage your customer account;
  • to communicate with you about your order or enquiry;
  • to improve our website, services, and customer experience;
  • to prevent fraud and protect our business and customers; and
  • to send marketing communications where you have consented, or where otherwise permitted by law.

5. Lawful Bases for Processing

Under UK data protection law, we rely on one or more of the following lawful bases to process your personal data:

  • Contract – where we need to process your information to fulfil your order or provide our services to you.
  • Legal obligation – where we need to process your information to comply with legal or regulatory requirements.
  • Legitimate interests – where it is necessary for our legitimate business interests, such as improving our website, preventing fraud, and managing customer service, provided your rights do not override those interests.
  • Consent – where you have given us clear permission to send marketing communications or use certain cookies and similar technologies.

6. Marketing Communications

If you choose to receive marketing from us, we may send you emails about new arrivals, promotions, offers, and updates.

  • You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at cs@lashra.com.
  • We may still send you service-related messages, such as order confirmations, dispatch updates, and important account or transaction information.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help the website function, remember your preferences, understand how visitors use the site, and improve performance.

  • Some cookies are strictly necessary for the website to operate properly, such as keeping products in your basket or enabling secure checkout.
  • Other cookies, including analytics and marketing cookies, are used only where you have given consent where required.

You can manage your cookie preferences through our cookie banner or your browser settings.

Please also see our Cookie Policy for more information.

8. Sharing Your Information

We may share your personal data with trusted third parties where necessary to run our business and provide services to you, including:

  • payment processors and payment service providers;
  • delivery and courier companies;
  • ecommerce and website service providers;
  • IT, hosting, and security providers;
  • email marketing providers, where you have opted in or where otherwise permitted by law;
  • professional advisers such as accountants, insurers, and legal advisers; and
  • fraud prevention, law enforcement, or regulatory authorities where required by law or necessary to protect our rights.

We do not sell your personal data to third parties.

9. International Transfers

Some of our service providers may process personal data outside the UK. Where this happens, we will take reasonable steps to ensure that your information is protected and transferred in accordance with applicable data protection law.

10. How Long We Keep Your Information

We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, tax, fraud prevention, and customer service reasons.

For example, we may retain order and transaction records for as long as required to comply with legal and tax obligations. Marketing records are kept until you unsubscribe or ask us to stop, unless we need to retain limited information to maintain suppression records and respect your preferences.

11. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Where payment details are processed, secure technologies are used by our payment providers. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

12. Your Rights

Under UK data protection law, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete personal data;
  • request erasure of your personal data in certain circumstances;
  • request restriction of processing in certain circumstances;
  • object to processing based on legitimate interests or for direct marketing;
  • request transfer of your personal data where applicable; and
  • withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us at cs@lashra.com.

13. Complaints

If you have concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

14. Third-Party Links

Our website may contain links to third-party websites. If you follow a link to another website, please note that those websites have their own privacy policies and we are not responsible for their privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or the way we process personal data. The latest version will always be posted on this page.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at cs@lashra.com.